Last updated: 30 September 2026

These Terms of Service ("Terms") apply to your use of aarohaliving.in and to all purchases made on it. The website is operated by Aaroha Living, Platinum Plaza, Surat, Gujarat 395006, India ("Aaroha Living", "we", "us"). By using the website or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy and Refund & Cancellation Policy.

1. Eligibility

You must be at least 18 years old, or use the website under the supervision of a parent or guardian, and be able to enter into a legally binding contract under Indian law.

2. Products and descriptions

We try to describe and photograph our products as accurately as possible. Colours, finish and light patterns may look slightly different in person because of screens, lighting and handcrafted details. Solar performance (charging time and glow hours) depends on sunlight, season and placement, so the figures shown are typical values, not guarantees.

3. Prices and payment

• All prices are in Indian Rupees (INR). Shipping is free.
• We accept Cash on Delivery and, where offered, online payment through our payment partners.
• Prices and offers may change without notice. The price that applies is the one shown when you place your order.
• If a product is listed at an obviously wrong price because of a technical or typing error, we may cancel the order and refund any amount paid.

4. Orders

An order confirmation means we have received your order; it is not yet an acceptance. We may refuse or cancel any order, for example if the product is out of stock, the address is not serviceable, or we suspect fraud or resale in bulk. If you paid online, you will be refunded in full.

5. Shipping, cancellations and refunds

Shipping, cancellations, damaged or defective items and refunds are covered by our Shipping Policy and Refund & Cancellation Policy, which form part of these Terms.

6. Product use and safety

Please follow the setup card and care tips supplied with the product. Do not open, modify or repair the product or its battery, and keep small parts away from young children. We are not responsible for damage caused by misuse, improper installation or failure to follow instructions.

7. Reviews and content you post

If you post a review, photo or comment, you confirm it is your own, honest and lawful, and you allow us to display it on our website and social media. We may remove content that is abusive, misleading or unrelated to the product.

8. Intellectual property

All content on this website, including the Aaroha Living name and logo, text, photos, graphics and design, belongs to Aaroha Living or its licensors. You may not copy, reproduce or use it for commercial purposes without our written permission.

9. Acceptable use

You agree not to use the website for any unlawful purpose, to interfere with its security or operation, to upload harmful code, or to place fake or fraudulent orders.

10. Limitation of liability

To the extent permitted by law, Aaroha Living is not liable for any indirect, incidental or consequential loss arising from the use of the website or products. Our total liability for any order will not exceed the amount you paid for that order. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.

11. Third-party services

Our website uses third-party services such as payment gateways, courier partners and review apps. Their own terms and privacy policies apply to your use of those services.

12. Governing law and disputes

These Terms are governed by the laws of India. Please contact us first so we can try to resolve any issue. Subject to your rights as a consumer, the courts at Surat, Gujarat will have jurisdiction.

13. Changes to these Terms

We may update these Terms from time to time. Changes apply from the date they are posted on this page.

14. Contact and Grievance Officer

Aaroha Living, Platinum Plaza, Surat, Gujarat 395006, India
Email: aarohaliving3@gmail.com · WhatsApp: +91 79842 62177

Grievance Officer: Customer Care Team, Aaroha Living (contact details above). We acknowledge complaints within 48 hours and aim to resolve them within 30 days.