Last updated: 30 September 2026

1. Free shipping across India

Shipping is free on every order, to any serviceable pin code in India. There are no hidden delivery charges at checkout. We currently ship within India only.

2. Dispatch time

• Orders are packed and dispatched from Surat, Gujarat, Monday to Saturday (excluding public holidays).
• Orders placed before 4:00 PM IST on a working day are usually dispatched the same day. Later orders are dispatched the next working day.
• During sale periods and festivals such as Diwali, dispatch may take 1–2 extra working days.

3. Delivery time

Most orders are delivered within 3–5 business days after dispatch. Remote areas, the North-East, Jammu & Kashmir and island territories may take up to 7–10 business days. Delivery times are estimates from our courier partners and can be affected by weather, strikes or other events outside our control.

4. Tracking

Once your order is dispatched, you will receive the tracking details by SMS, WhatsApp or email. You can also message us your order number on WhatsApp for an update.

5. Cash on Delivery

Cash on Delivery (COD) is available across India at no extra charge. Please keep the exact amount ready. Refusing a COD parcel without a valid reason may lead to COD being disabled for future orders.

6. Address and delivery attempts

• Please enter a complete address, pin code and an active phone number. We are not responsible for delays caused by incorrect details.
• To change the address, contact us before the order is dispatched.
• The courier will usually make up to 3 delivery attempts. If the parcel returns to us undelivered, we will contact you to arrange re-shipping.

7. Damaged parcels

If the outer packaging looks tampered with or badly damaged, please record an unboxing video and report it to us within 48 hours of delivery. See our Refund & Cancellation Policy for details.

8. Contact

WhatsApp: +91 79842 62177 · Email: aarohaliving3@gmail.com
Aaroha Living, Platinum Plaza, Surat, Gujarat 395006, India