Last updated: 30 September 2026

This policy explains how order cancellations, damaged or defective items and refunds are handled for purchases made on aarohaliving.in ("Aaroha Living", "we", "us"). Please read it before placing your order.

1. No returns or exchanges for change of mind

Every product is checked and tested before it leaves our warehouse in Surat. For this reason we do not accept returns or exchanges if you change your mind, order the wrong pack size, or no longer need the product. Please read the product description, specifications and FAQs carefully before ordering, and message us on WhatsApp if you have any questions.

2. Damaged, defective or wrong items

If your order arrives damaged in transit, defective, or different from what you ordered, we will make it right at no cost to you.

• Report within 48 hours of delivery by WhatsApp (+91 79842 62177) or email (aarohaliving3@gmail.com), with your order number.
• Share a continuous, unedited unboxing video that begins with the sealed parcel and shipping label, plus clear photos of the issue.
• Once verified (usually within 2 working days), we will send a free replacement. If a replacement is not available, we will issue a full refund for the affected item.
• We may ask you to hand the item back to our courier partner. Any pickup is arranged and paid for by us.

The following are not covered: damage caused by misuse, accidents, improper installation, opening or modifying the product, or normal wear and tear; minor variations in colour, finish or light pattern compared with photos; and reduced glow on cloudy or rainy days, which is normal for solar products.

3. Order cancellation

• You can cancel your order free of charge any time before it is dispatched. Message us on WhatsApp or email with your order number.
• Once an order has been dispatched it cannot be cancelled.
• Refusing a Cash on Delivery parcel at the door is treated as a cancellation after dispatch. Repeated refusals may lead to Cash on Delivery being disabled for future orders.
• We may cancel an order if a product is out of stock, the delivery address is not serviceable, or we see signs of fraudulent activity. If you had paid online, you will receive a full refund.

4. How refunds are paid

• Online (prepaid) orders: refunded to the original payment method.
• Cash on Delivery orders: refunded by UPI or bank transfer to an account you share with us.
• Approved refunds are initiated within 7 working days. Your bank or payment provider may take a few more days to show the credit.

5. Contact and grievances

Aaroha Living, Platinum Plaza, Surat, Gujarat 395006, India
WhatsApp: +91 79842 62177 · Email: aarohaliving3@gmail.com

Grievance Officer: Customer Care Team, Aaroha Living (contact details above). We acknowledge complaints within 48 hours and aim to resolve them within 30 days.